jua365 believes that gaming should always be a source of entertainment — never a source of stress, debt, or personal hardship. This page outlines our full commitment to responsible gaming, the tools available to every jua365 player, and what to do if you or someone you care about needs help.
At jua365, we want every Filipino player to enjoy the platform in a healthy, sustainable way. Whether you're spinning slots late at night in Quezon City, playing bingo on your lunch break in Cebu, or trying your luck at live casino from Davao — the experience should always be fun first.
The problem is that for some people, gambling can stop being fun and start causing real harm — to their finances, their relationships, and their mental wellbeing. Problem gambling doesn't only affect people with obvious issues; it can happen to anyone, and it often builds up slowly and quietly.
jua365's responsible gaming programme is built around one principle: give every player the information and tools they need to stay in control, and make sure those tools are easy to find and genuinely effective — not buried in settings menus or made deliberately difficult to use.
All tools below are available to every registered jua365 account at no cost. Access them through your account settings or by contacting our 24/7 support team.
Set a maximum amount you can deposit into your jua365 account per day, week, or month. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before the increase is applied.
Set alerts that notify you when you have been actively playing on jua365 for a defined period — whether that's 30 minutes, 1 hour, or 2 hours. Time reminders are a simple but effective way to keep gaming sessions from stretching longer than you planned.
Request a self-exclusion to close your jua365 account for a period of your choosing — from a minimum of 6 months up to permanent exclusion. Once applied, self-exclusion cannot be reversed during the exclusion period. No new accounts may be opened during this time.
Need a short break without going through full self-exclusion? A cooling-off period temporarily suspends your jua365 account for 24 hours, 48 hours, 1 week, or up to 6 weeks. Your account reopens automatically at the end of the period unless you extend it.
Set a maximum amount you are willing to lose across a defined time period. Once your loss limit is reached for that period, further gameplay is automatically suspended until the period resets. This tool helps you protect your budget and avoid chasing losses.
You can request immediate account suspension at any time by contacting jua365 support via live chat, Viber, or Messenger — no forms to fill, no waiting for business hours. Tell the support agent you need a break, and it happens right then.
Problem gambling can affect anyone — young or old, male or female, casual or frequent player. Recognising the warning signs early is the first step toward getting back in control. If you recognise three or more of the following signs in yourself, we strongly encourage you to use jua365's self-exclusion tool and speak with a professional counsellor.
This is not a clinical diagnostic tool, but answering these questions honestly can help you reflect on your gaming habits. If you answer "yes" to three or more questions, consider using jua365's self-exclusion tool and speaking to a counsellor.
If you answered yes to 3 or more: Please contact the jua365 support team immediately via live chat or Viber to request account suspension, and seek professional support.
Self-exclusion is one of the most effective tools available to players who feel they need to take a break. On jua365, self-exclusion can be requested in under 3 minutes and takes effect immediately. You do not need to provide a reason, and our support team will not pressure you to stay.
Reach out to the jua365 support team via live chat, Viber, or Messenger — all available 24 hours a day, 7 days a week. You can also send an email to [email protected] with the subject line "Self-Exclusion Request".
Tell the support agent your registered account details and the exclusion period you want — minimum 6 months, or permanent. For the shortest effective break, you can also request a cooling-off period of 24 hours to 6 weeks without formal self-exclusion.
Your jua365 account is suspended immediately. You will receive a confirmation. During the exclusion period, you will not be able to log in, deposit, or place bets. Marketing communications from jua365 will also be suspended immediately.
jua365 encourages all players who self-exclude to also seek support from a licensed counsellor or a gambling support service. Our support team can provide guidance on available resources. Self-exclusion from jua365 alone may not be sufficient if gambling across multiple platforms is a concern.
PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for online operators in the Philippines. Players can contact PAGCOR directly regarding gambling-related concerns at pagcor.ph.
If you or someone close to you is struggling with problem gambling, please reach out to these resources. Asking for help is a sign of strength, not weakness.
The Philippine Amusement and Gaming Corporation governs responsible gaming requirements for all licensed online operators. Players may escalate concerns directly to PAGCOR.
pagcor.phThe NCMH operates the National Mental Health Crisis Hotline, providing 24/7 support for Filipinos experiencing mental health difficulties, including those related to problem gambling.
Hotline: 1553Our own 24/7 support team can help you access self-exclusion, deposit limits, and cooling-off tools immediately. Contact via live chat, Viber, or Messenger — no judgment, immediate action.
[email protected]jua365 is here for the fun — 500+ games, GCash deposits, and a platform built for Filipino players. When you play responsibly, the fun lasts longer. 21+ only.
⚠️ 21+ Only. Gambling can be addictive. Please play responsibly and within your means.